Responsible Gaming
at xo99 — Play Safe,
Stay in Control
xo99 believes that gambling should always be a source of entertainment — never a source of stress, financial hardship, or distress. This page explains the tools, resources, and policies xo99 has in place to help every player in Bangladesh gamble safely, set healthy limits, and seek help if they ever need it.
Age Verification — xo99 verifies that all registered players are 18 years of age or older before any real-money play is permitted.
Deposit Limits — Set daily, weekly, or monthly deposit caps on your account to keep spending within your personal budget.
Time-Out & Cooling-Off — Pause your account for 24 hours, 7 days, or 30 days whenever you feel you need a break.
Self-Exclusion — Permanently or temporarily close your xo99 account if gambling is no longer recreational for you.
Section 1
Our Commitment to Safe Play
At xo99, responsible gaming is not a compliance checkbox — it is a core part of how we operate. We are committed to providing a safe, fair, and transparent gambling environment for every player across Bangladesh, from Dhaka and Chittagong to Sylhet, Rajshahi, and beyond.
Gambling at xo99 is designed to be a leisure activity — like watching cricket or playing a video game. We actively encourage players to treat it as entertainment, not as a way to generate income or solve financial problems.
Every registered xo99 player has access to a full suite of account control tools including deposit limits, loss limits, session time reminders, cooling-off periods, and self-exclusion — all available from the account dashboard at no charge.
xo99 has a zero-tolerance policy for underage gambling. Mandatory identity and age verification is applied to every new account before real-money deposits are enabled. Accounts that cannot confirm the player is 18+ are permanently suspended.
xo99's platform continuously monitors play patterns for indicators of problem gambling behaviour — such as sudden increases in deposit frequency, extended unbroken sessions, and repeated loss-chasing patterns. Players showing these indicators receive proactive outreach from our support team.
Our dedicated support team is available around the clock, every day of the year, to assist players with responsible gaming concerns. Whether you need help setting limits, understanding your options, or arranging self-exclusion, our team responds in English within minutes.
Every game on the xo99 platform uses a certified Random Number Generator (RNG) audited by independent testing laboratories. All game return-to-player (RTP) percentages are documented. xo99 does not manipulate outcomes — every spin, hand, and roll is provably fair.
xo99 is committed to working collaboratively with players, families, and support organisations to minimise gambling-related harm across Bangladesh. If you ever feel that your gambling habits are becoming difficult to manage, we urge you to use the tools available on this page or contact our support team immediately at [email protected]. There is no judgement — only practical assistance.
Section 2
Age Restriction & Verification
xo99 enforces a strict minimum age requirement of 18 years for all players. This policy applies universally — regardless of the game type, deposit method, or promotional offer being claimed. Players who are found to be under 18 years of age at any point during their use of the xo99 platform will have their account immediately suspended and any funds held in their account returned in accordance with our account closure procedures, subject to standard verification checks.
Before real-money play is activated, every xo99 player must submit a valid government-issued identity document — such as a Bangladesh National ID card, passport, or birth certificate — confirming that they are 18 years of age or older. KYC documents are reviewed by our verification team within 24 hours.
Any account identified as belonging to a player under 18 — whether through the KYC process, a third-party report, or internal monitoring — will be immediately and permanently suspended. No exceptions apply. Parents or guardians who suspect a minor has created an xo99 account should contact [email protected] immediately.
xo99 strongly recommends that parents and guardians of children in Bangladesh install parental control software on all shared devices to restrict access to online gambling platforms. Free tools such as Net Nanny, Qustodio, and built-in OS family controls can block gambling websites effectively.
Age verification at xo99 is not a one-time event. Our compliance team conducts periodic reviews of player account data and may request re-verification of age documentation at any point during the account lifecycle, particularly when a player's deposit or withdrawal behaviour changes significantly.
Important: Creating an xo99 account on behalf of a person under 18, or knowingly sharing account access with a minor, is a serious violation of xo99's Terms & Conditions and may constitute a criminal offence under applicable laws. xo99 reserves the right to report suspected cases of underage gambling facilitation to the appropriate authorities.
Section 3
Deposit & Spending Limits
One of the most effective tools for keeping gambling enjoyable is setting a personal budget before you play. xo99 offers a comprehensive set of deposit and spending limit controls that allow you to define exactly how much money you are comfortable depositing within a given time period. These limits apply at the account level and cannot be circumvented by changing payment methods.
| Limit Type | Period | How to Set | Takes Effect | Status |
|---|---|---|---|---|
| Daily Deposit Limit | 24 hours (rolling) | Account Settings → Responsible Gaming | Immediately | Available |
| Weekly Deposit Limit | 7 days (rolling) | Account Settings → Responsible Gaming | Immediately | Available |
| Monthly Deposit Limit | 30 days (rolling) | Account Settings → Responsible Gaming | Immediately | Available |
| Loss Limit | Daily / Weekly / Monthly | Account Settings → Responsible Gaming | Immediately | Available |
| Wager Limit | Per session / Per day | Account Settings → Responsible Gaming | Immediately | Coming Soon |
Reducing vs. Increasing Limits: When you reduce a deposit or spending limit, the new lower limit takes effect immediately. When you request an increase to an existing limit, a mandatory 7-day cooling-off period applies before the increase is activated. This deliberate delay is designed to prevent impulsive decisions during a losing streak from undermining the budget you have already set for yourself.
All deposit limits at xo99 are denominated in Bangladeshi Taka (৳). For example, setting a daily deposit limit of ৳2,000 means that no further deposits will be processed on your account within the 24-hour rolling window once that threshold is reached, regardless of which payment method (bKash, Nagad, Rocket, Upay, or bank transfer) you attempt to use.
Section 4
Time-Out & Cooling-Off Periods
Sometimes a short break from gambling is all that is needed to reset perspective and return to playing responsibly. xo99 offers several time-out options that temporarily suspend access to your account for a defined period. During a time-out, you will not be able to log in, place bets, or make deposits. Any pending withdrawals will continue to be processed normally during your time-out period.
Instantly pause your xo99 account for a full 24 hours. Ideal if you have had an extended session and feel you need a reset before playing again. The break begins immediately upon activation and cannot be cancelled early.
Step away from xo99 for an entire week. This option is recommended if you notice that gambling is taking up more of your time or money than you intended on a recurring weekly basis.
Take a full month away from the xo99 platform. The 30-day cooling-off period gives you meaningful time to reflect on your gambling habits and seek support if needed, without the pressure of permanent account closure.
To activate a time-out, navigate to your xo99 account settings and select the Responsible Gaming section. Choose your preferred time-out duration and confirm your selection. The time-out will take effect immediately — you will be logged out of all active sessions and will not be able to log back in until the time-out period expires.
xo99 also offers a session time reminder feature, which sends an on-screen notification after a continuous gambling session of 1 hour, 2 hours, or a custom duration of your choosing. This gentle prompt serves as a reminder to take regular breaks, stay hydrated, and evaluate whether you are still playing for entertainment.
During any active time-out period, xo99 will suspend all promotional emails and bonus notifications to your registered email address and mobile number. We will not send marketing materials that could encourage you to return to the platform before your chosen break period has ended.
Section 5
Self-Exclusion Options
Self-exclusion is the most comprehensive account control tool available to xo99 players. Unlike a temporary time-out, self-exclusion is intended for players who recognise that gambling has become — or is at risk of becoming — a serious problem in their life. xo99 takes self-exclusion requests extremely seriously and processes them as a priority.
When you self-exclude from xo99, your account is locked and you are prevented from creating new accounts using the same identity documents, email address, phone number, or payment method. xo99 makes every reasonable technical effort to enforce self-exclusion across all access points to the platform.
Choose the self-exclusion period that best reflects your current situation. All options are available free of charge and take effect within 24 hours of your request being confirmed by our support team.
A structured short-term exclusion for players who want a meaningful break with a defined end date. During this period your account is fully locked and you cannot deposit, play, or claim bonuses. Promotional communications are suspended for the full duration.
A medium-term option that gives you six full months away from the xo99 platform. Recommended for players who have noticed a pattern of problem gambling behaviour and want sufficient time to seek professional support and rebuild healthy habits before reconsidering their return.
A full-year exclusion for players who need an extended recovery period. At the end of 12 months, your account will not be automatically reactivated — you must make a deliberate, affirmative request to return, which includes a 7-day reflection period before reinstatement.
A permanent and irrevocable closure of your xo99 account. If you choose permanent self-exclusion, your account cannot be reopened under any circumstances. Any remaining balance will be refunded to your registered payment method after standard identity verification. This option is recommended for players who have determined that gambling is not compatible with their wellbeing.
How to Request Self-Exclusion:
Send an email to [email protected] with the subject line "Self-Exclusion Request". Include your registered account username and the exclusion duration you are requesting. Alternatively, you can initiate self-exclusion directly from your account dashboard under Account Settings → Responsible Gaming → Self-Exclusion.
Our support team will send a confirmation email to your registered address. You must reply to confirm your identity and your self-exclusion choice. This step ensures that self-exclusion requests are made intentionally and cannot be triggered by a third party without your knowledge.
Within 24 hours of your confirmed request, your xo99 account will be fully locked. You will receive a final confirmation email once the lock is active. All marketing communications will cease immediately. If you attempt to create a new account using the same credentials, the new account will also be suspended.
If you have a positive balance in your xo99 account at the time of self-exclusion, our team will process a withdrawal to your primary registered payment method (bKash, Nagad, Rocket, or bank account) within 3–5 business days, subject to standard KYC verification requirements. Bonus funds that have not yet met wagering requirements will be forfeited in line with our Terms & Conditions.
Important Notice: Self-exclusion at xo99 applies only to the xo99 platform. It does not automatically exclude you from other online gambling platforms. If you are experiencing serious problem gambling, we strongly recommend contacting a national gambling support service and requesting multi-operator self-exclusion where available in your region.
Section 6
Recognising Problem Gambling
Problem gambling can affect anyone, regardless of age, income, or background. It often develops gradually — what begins as casual entertainment can, over time, become a compulsive behaviour that causes financial, emotional, and social harm. Recognising the early warning signs is the first and most important step toward getting help.
The following signs may indicate that gambling is becoming a problem. If you recognise several of these patterns in yourself or someone you know, we strongly encourage you to use xo99's responsible gaming tools or seek professional support.
Spending more money on gambling than you can afford, or gambling with money set aside for essential expenses such as rent, food, or bills.
Chasing losses — continuing to gamble in an attempt to win back money you have already lost, often resulting in even greater losses.
Spending significantly more time gambling than you originally intended, or finding it difficult to stop once you have started a session.
Neglecting family responsibilities, friendships, work obligations, or educational commitments because of time or money spent on gambling.
Hiding your gambling activity from family members, friends, or colleagues — feeling the need to be secretive about how much you play or spend.
Feeling anxious, irritable, restless, or depressed when you are not gambling, or using gambling as a way to escape stress, boredom, or emotional pain.
Borrowing money, taking out loans, selling possessions, or engaging in dishonest behaviour in order to fund gambling activity.
Making repeated unsuccessful attempts to cut down or stop gambling, despite recognising that it is causing problems in your life.
Experiencing one or two of these signs occasionally does not necessarily mean you have a gambling problem. However, if several of these patterns are consistent features of your gambling behaviour, it is worth taking a closer look and speaking to someone you trust. xo99's support team is available 24/7 at [email protected] and will respond with empathy and practical guidance — no judgement, no pressure.
Section 7
Self-Assessment Questions
The following questions are adapted from widely used problem gambling screening tools. Answer them honestly and privately — there is no score to submit. If you answer "Yes" to three or more of these questions, we strongly recommend using xo99's responsible gaming tools and considering speaking with a professional support service.
This is one of the most common early indicators of financial harm caused by gambling. If this has happened more than once, consider setting a strict deposit limit on your xo99 account.
Secrecy and concealment are often signs that a person is aware, on some level, that their gambling has gone beyond what they consider acceptable.
Preoccupation with gambling is a hallmark feature of problem gambling. Healthy recreational gambling should not dominate your thoughts outside of a deliberate play session.
Loss-chasing is a recognised cognitive distortion associated with problem gambling. It often leads to accelerating losses and increasing emotional distress.
These withdrawal-like symptoms suggest that gambling may have become a coping mechanism or compulsion rather than a leisure activity.
When gambling begins to negatively affect other important areas of life, it has crossed the threshold from recreational to problematic. This is the time to act — the sooner, the better.
Remember: This self-assessment is not a clinical diagnosis — it is a private reflection tool. If your answers concern you, please reach out to xo99 support or one of the external organisations listed in the section below. Taking action early makes a significant difference to outcomes.
Section 8
Getting Help & Support
If you believe that gambling is causing harm to you or someone you care about, help is available. xo99 encourages all players to make use of the following resources. You do not have to be in crisis to reach out — speaking to someone early is always the right decision.
Our dedicated responsible gaming team is available 24 hours a day, 7 days a week. Email [email protected] with the subject line "Responsible Gaming Help" for priority handling. Our team can assist with limit-setting, time-outs, self-exclusion, and referrals to professional support services — all in English.
Gamblers Anonymous (GA) is an international peer-support fellowship for people who believe they may have a gambling problem. GA meetings follow a 12-step recovery programme and are available globally, including online meetings accessible to players in Bangladesh at any time of day.
The Kaan Pete Roi helpline (01779-554391) provides free, confidential emotional support in Bengali and English for people in Bangladesh experiencing distress, including gambling-related anxiety and depression. Available daily from 6pm to 10pm Bangladesh Standard Time (BST, UTC+6).
GamCare and BeGambleAware are internationally recognised organisations providing free online resources, self-help tools, and chat-based counselling for people affected by problem gambling. Their resources are available in English and are accessible to players in Bangladesh via desktop and mobile browser.
xo99 also strongly recommends that players who are concerned about their gambling speak openly with a trusted family member or friend. Social support plays a powerful role in recovery from problem gambling, and many people in Bangladesh have found that honest conversations with loved ones were the turning point in addressing gambling-related difficulties.
If a family member or friend has disclosed a gambling problem to you, the most helpful response is to listen without judgement, offer practical support in accessing the tools on this page, and encourage professional help where appropriate. xo99's support team can also advise family members on how to assist a loved one in setting account limits or initiating self-exclusion on their behalf with the account holder's consent.
To contact xo99's responsible gaming team directly, email [email protected] with the subject "Responsible Gaming Help". All responsible gaming enquiries are handled by a dedicated team member and are treated with complete confidentiality. Response time is within 2 hours during peak hours (9am–11pm BST) and within 6 hours overnight.
Play Responsibly — Enjoy xo99 on Your Own Terms
xo99 is here to make online gaming in Bangladesh safe, fair, and genuinely entertaining. Set your limits, take breaks when you need them, and remember that our support team is always just one email away. When you are ready to play, explore our full casino and sports betting options.
18+ only. Please gamble responsibly. xo99 operates as an internationally licensed platform. If gambling stops being fun, use the tools on this page or contact [email protected].